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Thank you for shopping at 51Pro.
We value your satisfaction and strive to ensure a smooth experience with every purchase. This Return, Refund & Replacement Policy explains how we handle returns, refunds, and product replacements.
1. Return Eligibility
We accept returns under the following conditions:
The product received is damaged, defective, or incorrect.
The product must be unused, in its original packaging, and in the same condition as received.
A return request must be initiated within 7 days of delivery.
To initiate a return, please contact our support team at india.51pro@gmail.com with your order number, product details, and reason for return. Our team will guide you through the next steps.
2. Return Process & Pickup
Once your return request is approved, we will arrange for pickup through our logistics partner or request you to ship the item back to our designated address.
Please ensure that the product is securely packaged to avoid damage during transit.
Returns are subject to inspection and verification upon receipt.
3. Refund Policy
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days.
The amount will be credited to your original mode of payment (credit/debit card, UPI, wallet, or bank account), depending on your payment method at checkout.
If payment was made through Cash on Delivery (COD), we may request your bank details for processing the refund.
Refunds may take up to 7–10 business days to reflect in your account depending on your bank or payment provider’s processing time.
4. Replacement Policy
In case of a damaged, defective, or incorrect product, we offer a free replacement.
Replacement requests must be made within 7 days of delivery.
Once the product is verified and approved, a replacement order will be dispatched and delivered within 3–5 business days.
If a replacement is not available, we will initiate a full refund.
5. Non-Returnable Items
Certain categories of products are non-returnable and non-refundable, such as:
Customized or personalized items.
Digital downloads or services.
Items marked as “Final Sale” or “Non-Returnable” on the product page.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
1. Recheck your bank or payment account.
2. Contact your bank or card issuer — it may take additional processing time before a refund is officially posted.
3. If you’ve done all of this and still haven’t received your refund, please contact us at india.51pro@gmail.com.
7. Cancellation Policy
Orders can be cancelled within 24 hours of placement or before dispatch (whichever is earlier).
Once shipped, cancellations are not accepted — you may proceed with a return after receiving the product.
8. Contact Us
For any queries regarding returns, refunds, or replacements, please contact:
📧 india.51pro@gmail.com
🌐 www.51Pro.com
Note:
51Pro reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page, and continued use of our website constitutes acceptance of those changes.